Note I
On being small.
A practice that takes on too many engagements stops being a practice and becomes a service organisation. The arithmetic is unforgiving. There is a fixed amount of attention available in a year, and dividing it across a growing number of clients does not produce more attention — it produces less, distributed thinner.
We have a hard ceiling on how many engagements we accept in a year. Not because we lack ambition, but because senior-led work demands the practitioner's actual hours — read, write, think, attend — not a delegated facsimile of them. If the work cannot be done properly within the cap, it is not work we should accept.
This is also why we say no — to retainers, to framework agreements, to anything that lets scope expand without a fresh decision. Each engagement begins and ends, and the gap between them is when the practice does its own thinking.
Smallness is not a constraint. It is the discipline.
Digital Illumination